The platform doesn't isolate data — it plugs into the clinic's real operating loop
The real value of integrations in a healthcare product isn't the API itself — it's that patient answers rely on up-to-date services, prices, branch structure and the clinic's working scenarios.
Clinica Web / medakadem
An integration loop for patient data, specializations, prices and other dictionaries. It's the foundation of the "AI communication on top of your EMR" scenario.
- pulls in the relevant medical dictionaries and prices;
- better alignment of answers with the real service structure;
- less manual content maintenance in separate spreadsheets.
Telegram
One of the simplest channels for a fast pilot launch and a live patient inquiry scenario.
- fits questions about services, schedules and primary navigation;
- a convenient channel for everyday patient communication;
- great for testing content readiness and reply quality.
Facebook and Instagram
If patients actively reach out via social networks, the clinic can keep these conversations and handle them in the same loop as other channels.
- less gap between marketing and service;
- faster replies to messages from paid and organic sources;
- a single routing logic between AI and operator.
HelpCrunch
A channel for website chat and support requests in a familiar web environment without losing the link to AI logic and operator handover.
- fits communication straight from the clinic's website;
- helps collect inquiries from visitors to service pages;
- reduces load on the callback form.
- Data audit. We identify which channels, catalogs and articles will power the first answers.
- Connecting integrations. We configure access to channels and Clinica Web where needed.
- Content minimum. We describe services, prices, branches, doctors and FAQs.
- Pilot. We launch a limited scenario and watch which inquiries need refinement.
What we commit to communicate honestly
On public pages we mark separately which channels and scenarios already exist in the product and don't mix them with things that may be built later or under a dedicated integration project. This reduces the risk of misaligned sales expectations.
- ready integrations are described as available now;
- additional channels are listed separately or discussed in the demo;
- the first launch focuses on scenarios with the heaviest contact-center load.