The questions that come up most often before launch
This section helps address typical objections before a sales call and aligns expectations about the role of AI in healthcare communication.
Does the bot replace the front desk or contact center?
No. The platform covers the first level of communication: typical questions, basic navigation across services, schedules, branches and visit preparation. Complex or sensitive cases are handed off to an operator.
Do I need to change my current EMR to get started?
No. The product is positioned as an AI communication layer on top of the clinic's existing processes. For many scenarios it's enough to connect communication channels and prepare a content base, using Clinica Web integration only where it genuinely helps.
Which channels are supported today?
On the public site we focus on the channels visible in the current implementation: Telegram, Facebook, Instagram and HelpCrunch. Additional scenarios or channels are best discussed during the demo to avoid setting wrong expectations.
How does the platform avoid incorrect medical advice?
AI is used as a service-communication tool, not as a doctor replacement. The public positioning and content emphasize the boundaries: no diagnoses, no prescriptions, and a recommendation to consult a medical specialist when a clinical decision is needed.
What does the clinic need to get started?
At minimum: choose the first channel, agree on a list of frequent questions, prepare services, prices, branches and a few basic articles or reply guidelines. If an integration is needed, the relevant system credentials are required too.
How long does a pilot take?
It depends on content and integration readiness. The fastest launches are single-channel scenarios with a clear FAQ loop. A broader pilot with several channels and clinic-data binding requires a dedicated plan.